What this policy is about
This policy explains how Clymber collects, uses, stores, and protects your personal data when you use our website, app, or services.
Information we collect
We may collect personal details (name, email, phone, age, education), learning and performance data, mentorship communication data, your conversations with Cly (our AI study companion), payment information processed via third-party gateways, and basic technical data such as device and usage information.
How we use your information
Your data is used to deliver learning programs and mentorship, personalise your experience, communicate updates, process payments, improve our services, and comply with legal requirements.
By signing up, you agree that we may contact you through WhatsApp and similar messaging or social communication platforms for service-related updates, reminders, mentorship coordination, and support.
We may also use the answers you provide in onboarding, diagnostic, and other questionnaires or surveys, including in aggregated or de-identified form, for statistical analysis, internal research, personalisation, and service improvement.
Data sharing
We do not sell your data. We share information only with payment providers, technology partners (including Google, which provides the AI models behind Cly), and assigned mentors strictly for delivering services.
Cly, the AI study companion
Cly answers questions about the question on your screen, in writing or by voice. Using Cly is optional.
What we keep. We store your messages to Cly and Cly's replies, together with the question, your attempt, and how you used Cly (for example, whether you used Cly on a question before answering it). We use this to show you your conversations again, to count your daily Cly allowance, to mark an attempt as “Attempted with Cly”, and to check and improve the quality and safety of Cly's help.
Who processes it. Cly's replies are written by Google's Gemini AI models. To get a reply, we send Google the question, your message, and the parts of your attempt Cly needs. We do not send your name, email, or phone number. Google processes this data for us as a service provider, on its servers, which may be outside India. Under Google's terms for paid services, Google does not use this data to train or improve its AI models. Google may keep it for a limited time only to detect misuse and to meet legal requirements.
Voice. Voice is off until you press Talk, and your browser asks for permission before Cly can use your microphone. During a voice session, your audio passes through Clymber's voice server to Google's Gemini service so that Cly can understand you and reply. Our voice server sends the audio on as it arrives and does not record or keep it, and Clymber does not store recordings of your voice. A session lasts at most three minutes and ends when you stop it or leave the question. We keep a written transcript of what you and Cly said, stored with your conversation like a written chat. You can turn off microphone access at any time in your browser settings.
Your choices. Please do not share personal details, such as your phone number or address, with Cly. Starting a new chat moves the old conversation to Past chats; it is not deleted. To have your Cly conversations (your messages and Cly's replies) deleted, contact us using the details below. We keep them for 30 days after your request and then delete them permanently from our database. A record of how much you used Cly, and the “Attempted with Cly” label on your attempts, stay with your learning history. Deleting your account deletes your Cly conversations too.
Data protection
We use reasonable technical and organisational safeguards to protect your data from unauthorised access or misuse.
Your rights
You may request access, correction, withdrawal of consent, or deletion of your data, subject to legal and operational requirements.
Legal compliance
This policy complies with the Information Technology Act, 2000, IT Rules 2011, and the Digital Personal Data Protection Act, 2023.